FAQ
WHERE CAN I BUY LYEINANI?
LYEINANI is exclusively sold online at lyeinani.com. Be the first to know about new collections, restocks, and more by signing up for emails.
WHAT SIZE SHOULD I BUY?
Check out the product item's LYEINANI Size Guided to find measurements.
WHEN WILL YOU RESTOCK?
Since we are a small company, we are working hard to analyze items that need more attention. Please join the family by signing up for our newsletter.
CAN I CREATE AN ACCOUNT?
Register for an account and enjoy the following benefits:
• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences
WHERE IS MY ORDER?
Once an order is placed, please allow 2 to 4 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
MY PACKAGE IS MISSING. CAN YOU HELP?
Please contact us at info@lyeinaniofficial.com if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.
DO YOU SELL GIFT CARDS?
Yes. Please click here to access the E-Gift Card page.
WHAT IS YOUR RETURN POLICY?
Refunds are not allowed unless it is due to a merchandise defect. All claims must be made within 15 business days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact info@lyeinaniofficial.com and provide an order number and a detailed explanation of the issue.
Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer.
I MADE A MISTAKE ON MY ORDER. CAN I CHANGE THE SIZE OR ADD ITEMS TO MY CURRENT ORDER
If a size change is needed, please contact info@lyeinaniofficial.com with the order number and request an order cancellation immediately before item(s) shipped. The order can be canceled allowing customers to reorder the preferred size and/or add additional items. Please note, we cannot cancel orders once they have been shipped.
CAN YOU HELP WITH A DAMAGED PRODUCT?
Please send a photo of the damaged product to info@lyeinaniofficial.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 15 day return window cannot be returned or credited.
HOW CAN I BE SURE YOUR SITE IS SAFE TO USE?
Our website is completely built on the Shopify platform, so you can be secure in the fact that all of your transaction information is being processed and protected by the security and technical know-how of a billion-dollar company, while still supporting small online businesses.